Policies

Cancellation & Refund Policy

Last updated: August 2026

How booking deposits, cancellations, and transportation conditions work for every tour and private transfer with Guide Me Around Costa Rica.

Payment & Booking Guarantee

50% deposit required to confirm and guarantee any tour or private transportation booking.
Remaining balance: the other 50% is due no later than 24 hours before the service begins.
Confirmation: no booking is officially confirmed until we receive proof of your deposit.
Payment methods: pay quickly and securely via our official payment link (WeTravel / bank gateway) or bank transfer.

Every cancellation or change request must be submitted in writing (email or WhatsApp) so we can formally record the date and time.

More than 24 hours notice: refund of your deposit, minus a fixed 10% administrative fee and the cost of any non-refundable park or attraction tickets already purchased.
Less than 24 hours notice: subject to a 100% penalty of the total service cost.
No-show: not arriving at the agreed time and meeting point is treated as a no-show and charged 100% of the service value.

More than 30 days before: refund of the balance paid, minus a 10% administrative fee and any non-refundable hotel deposits.
15–29 days before: 50% penalty of the total booking cost.
Less than 14 days before, or no-show: 100% penalty of the total package value.
High season (Christmas, New Year, Holy Week): cancellations must be made at least 60 days in advance to qualify for any refund.

Changed your plans? We understand travel can be unpredictable — reach out as soon as possible and we'll look for alternatives together.

Wait times at hotels/meeting points: your driver will wait a maximum of 15 minutes. Beyond that, the vehicle departs and the service is considered a no-show.
Wait times at airports: we monitor your flight and wait 60 minutes from the actual landing time.
Luggage allowed: 1 standard suitcase and 1 carry-on bag per person. Special luggage (surfboards, bicycles, large boxes) must be mentioned when booking.
Itinerary changes: detours or extra stops outside the contracted route must be approved in advance and may incur additional charges.

Reusable water bottle (mandatory): under SINAC regulations, single-use plastic bottles are not allowed inside Costa Rica's National Parks — please bring your own reusable bottle or thermos.
Weather & force majeure: if a tour or transfer is cancelled due to extreme weather, road closures, or other causes of force majeure, we'll offer to reschedule, provide an alternative activity, or issue the corresponding refund.
Travel insurance recommended: we strongly recommend comprehensive travel insurance covering medical emergencies, unexpected cancellations, and lost luggage.

Have Questions?

Not sure how a policy applies to your trip? Reach out directly and we'll walk you through it.